Shipping policy

Shipping Policy

Order Processing Time: All orders are processed within 1-2 business days. Orders placed after 5 PM ET will begin processing the next business day. Please note that we do not process orders on weekends or U.S. holidays.

Shipping Methods and Delivery Times: We offer real-time carrier rates at checkout, allowing you to select your preferred shipping method. Our shipping partners include USPS, FedEx, UPS, and DHL. Delivery times are estimated based on the selected carrier and shipping method.

Shipping Rates: Shipping costs are calculated based on real-time carrier rates and will be displayed at checkout. Any applicable duties and taxes for international orders are the responsibility of the customer.

International Shipping: We are pleased to offer international shipping to select countries. Please be aware that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. Customs policies vary by country; please contact your local customs office for more information.

Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact our customer service team at [Your Customer Service Email] within 7 days of the delivery date. We will investigate the issue and, if deemed appropriate, issue a refund to the original payment method.

Returns and Refunds: We accept returns within 30 days of purchase. To be eligible for a return, items must be unused and in their original packaging. Please note that we do not offer exchanges. For detailed information on our return policy, please refer to our Return Policy Page

Contact Us: If you have any questions or need assistance, please reach out to our customer service team at info@saidynative.store.